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Below we are listing down some of the common MacBook Pro problems and its solutions. These possible problem and solutions are applicable for all the MacBook Pro models of MacBook Pro 13″, MacBook Pro 15″, MacBook Pro 17″. We hope this post will give you a brief idea about the most common MacBook Pro problems and possible fixes. An upgrade to the latest mac OS can cause your MacBook pro webcam not to work. Try the following steps for checking whether the camera works well or has other unrelated problems. Log into another FaceTime account and test the built-in camera. While using my MacBook Pro to call someone via FaceTime, I cannot see the other person, but I can hear them. However, they can both see and hear me. Interestingly enough, this problem doesn't occur while using my iPhone to call someone via FaceTime. I can both see and hear the other person. Can you please advise? FaceTime works by connecting an iPhone 4 (or newer), a fourth-generation iPod Touch (or newer), a second-generation iPad (or newer), or a computer with macOS or Mac OS X (e.g., MacBook Pro, MacBook Air, etc. ) to another iOS or macOS device. Also please note that the previous generations of iPhone, iPod touch, and iPad are not supported. It appears that you're unable to use FaceTime to make video calls on your MacBook Pro. Great job on the troubleshooting steps you've used and I'm happy to help. Get help with FaceTime on your Mac- There's one troubleshooting steps that you didn't mention. If you have other cameras or microphones connected, see step 4 below.
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Hi,
Microsoft rolled out the automatic update to the Windows 10 Fall Creators edition (late 2017). Windows has duly proceeded to update itself in Bootcamp, but the camera is no longer recognised. It seems to be a driver issue. However, Windows refuses to install the existing driver for the camera. The message says it's 'not intended for this platform'.
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I've tried uninstalling the camera in Windows, and using the built-in function to 'update' the driver. Neither has worked.
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![Facetime troubleshooting macbook pro Facetime troubleshooting macbook pro](https://cdn.osxdaily.com/wp-content/uploads/2012/10/ipad-4.jpg)
Has anyone else encountered/solved this problem?
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The hardware is Macbook Pro Late 2013 with High Sierra and Windows 10 64 bit.
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